Terms & Conditions of Service
Services
SEND for Families Ltd provides specialist relational SEND support, tutoring, mentoring, family support, and structured provision for children and young people.
Provision may be delivered:
- online
- in person
- within residential settings
- within family homes
- within educational settings
Fees
Fees will be confirmed in writing before provision begins.
Unless otherwise agreed:
- invoices are payable within 7 days
- all fees are exclusive of VAT where applicable
- late payment may result in suspension of services
Cancellations
A minimum of 24 hours’ notice is required for cancellation of individual sessions.
Late cancellations may be charged in full.
For contracted provision, notice periods will be outlined within the Service Level Agreement.
Professional Boundaries
Practitioners work within agreed professional roles and do not provide clinical therapy, medical advice, or legal representation.
EHCP guidance is advisory and supportive in nature and does not constitute legal advice.
Safeguarding
All provision is subject to safeguarding responsibilities.
Where safeguarding concerns arise, SEND for Families Ltd reserves the right to share information with relevant professionals and authorities where necessary.
Confidentiality
Client information will be treated confidentially unless disclosure is required for safeguarding, legal, or professional reasons.
Liability
SEND for Families Ltd will provide services with reasonable skill and care.
We do not guarantee specific educational or placement outcomes, as progress depends on multiple factors outside our direct control.
Termination
Either party may terminate services in writing in accordance with agreed notice periods.
Immediate termination may occur where:
- safeguarding concerns arise
- professional boundaries are breached
- fees remain unpaid
- continuation of provision is not appropriate
Governing Law
These terms are governed by the laws of England and Wales.
Contact Us
If you have any questions about this Privacy Policy or your data, please contact:
SEND for Families
Email: carolinebelchem@gmail.com