Privacy Policy Statement
SEND for Families Ltd is committed to protecting your privacy and handling your personal information responsibly and transparently.
This Privacy Policy explains how we collect, use, store, and protect your information when you engage with our services.
Who We Are
SEND for Families Ltd provides specialist relational SEND support, mentoring, tutoring, family support, and structured provision for children and young people.
We work with families, residential children’s homes, schools, and local authorities.
Information We Collect
We may collect:
- names, addresses, and contact details
- child and family information relevant to provision
- educational records and EHCP-related information
- safeguarding information where necessary
- session notes and progress reports
- practitioner and contractor information
- billing and payment details
- website enquiry information
How We Use Your Information
We use information to:
- deliver services safely and effectively
- communicate with families and professionals
- support safeguarding responsibilities
- maintain records and reports
- manage invoicing and administration
- comply with legal obligations
Legal Basis for Processing
We process personal data under lawful bases including:
- consent
- contract
- legal obligation
- vital interests (particularly safeguarding)
- legitimate interests
Sharing Your Information
We may share information with:
- parents and carers
- schools and educational settings
- children’s homes
- local authorities
- safeguarding professionals
- accountants or professional advisors where required
Information is only shared where necessary, proportionate, and lawful.
Data Storage and Security
We take appropriate steps to protect personal information by:
- using secure password-protected systems
- limiting access to authorised individuals
- storing documents securely
- ensuring practitioners understand confidentiality obligations
How Long We Keep Data
We retain information only for as long as necessary for service delivery, safeguarding responsibilities, legal compliance, and professional record keeping.
Your Rights
Under UK GDPR, you have the right to:
- request access to your personal data
- request correction of inaccurate information
- request deletion where appropriate
- object to processing in certain circumstances
- request restriction of processing
- make a complaint to the Information Commissioner’s Office (ICO)
Website Cookies
If you use a website, basic cookies may be used to improve website function and user experience. A separate cookie notice may be added where required.
Contact Us
If you have any questions about this Privacy Policy or your data, please contact:
SEND for Families
Email: carolinebelchem@gmail.com